Last Updated: June 17, 2025

This Refund Policy outlines the terms and conditions governing refunds for services purchased through the KnowStellar Inc. website and its associated platform (collectively, "Platform"). By making a purchase on our Platform, you acknowledge and agree to the terms herein. This policy is designed to comply with applicable consumer protection laws and regulations, particularly those of the State of California.

1. General Policy Statement

KnowStellar Inc. is committed to providing high-quality educational resources. We understand that circumstances may change, and we strive to offer a fair and transparent refund process. Our refund policy differentiates between various types of service offerings and takes into account the extent of content consumption.

2. Eligibility for Refunds

Refunds are generally available under the following conditions, subject to the specific terms for each service type detailed below:

Cancellation within Initial Review Period: For most new subscriptions or course enrollments, you may be eligible for a full refund if you cancel your enrollment within a specified initial review period and have consumed minimal content. This period and content consumption threshold will be clearly stated at the time of purchase.

Technical Issues: If you experience persistent technical issues with our Platform that prevent you from accessing purchased content or utilizing core services, and our technical support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a pro-rata refund for the unutilized portion of your subscription or course.

Material Discrepancy: Should a purchased course or service materially deviate from its description as presented on our Platform, you may be eligible for a refund. Such claims must be supported by verifiable evidence.

3. Non-Refundable Scenarios

Please note that refunds will generally not be issued under the following circumstances:

Completion of Content: Once a significant portion of a course or subscription content has been accessed, viewed, or completed (e.g., more than 25% of video lectures watched, or more than 50% of practice questions attempted), the service is considered substantially utilized, and no refund will be provided.

Expiration of Access: Refunds will not be granted for services after the stated access period or subscription term has expired.

Change of Mind: Except within the initial review period as specified at the time of purchase, refunds are not offered for simple changes of mind or if a student decides not to pursue the associated examination.

Third-Party Fees: Any fees paid to third parties (e.g., examination registration fees, payment gateway processing fees) are non-refundable by KnowStellar Inc.

Violation of Terms of Service: If your access to the Platform is terminated due to a violation of our Terms and Conditions (e.g., account sharing, unauthorized content distribution), no refund will be issued for any remaining subscription period or course access.

4. Refund Process and Timelines

To request a refund, you must submit a written request to our support team at [info@knowstellar.com]. Your request must include:

     * Your full name and registered email address.

     * The specific service or subscription you wish to refund.

     * The date of purchase and payment transaction ID.

     * A clear and detailed explanation of the reason for your refund request.

Upon receipt of your request, KnowStellar Inc. will review it in accordance with this policy and applicable California law. We aim to process eligible refunds within thirty (30) days of approval. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution's policies.

5. California Specific Provisions

As a company incorporated in the State of California, KnowStellar Inc. operates in compliance with California's consumer protection and education laws. For certain types of educational services, California law may provide specific rights regarding cancellation and refunds. While KnowStellar Inc. primarily offers online test preparation resources rather than vocational training or degree programs, we adhere to the spirit of comprehensive consumer protection. Our refund policy is structured to be transparent and fair, reflecting the principles of prompt refund for unused portions of services where applicable and legally mandated.

6. Modifications to This Policy

KnowStellar Inc. reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our Platform and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed of any updates.

7. Contact Us

For any questions regarding this Refund Policy, or to initiate a refund request, please contact us at:

KnowStellar Inc.

info@knowstellar.com

3000 W MACARTHUR BLVD STE 650

SANTA ANA 92704-7953 CA USA