Privacy and Policy

Welcome to KnowStellar (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal and cognitive data is handled with the utmost security. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (knowstellar.com) and use our premium AI-driven learning ecosystem, interactive video pathways, and live instruction services (collectively, the “Ecosystem”).

By accessing or using the KnowStellar Ecosystem, you consent to the practices described in this Privacy Policy. 

To provide you with our proprietary "Trajectory Engineering" and bespoke academic pathways, we must collect specific types of information:

When you register for a premium account, we collect identifiable information such as your full name, email address, phone number, billing address, and payment information (processed securely by our third-party payment gateways).

Because KnowStellar operates on real-time cognitive analysis and interactive video technology, we collect highly specific performance data. This includes:

- Your in-video interactions, on-screen choices, and problem-solving inputs.

- Your cognitive pacing, reaction times, and response accuracy.

- Audio and voice recordings (specifically for language proficiency modules like TOEFL and IELTS Speaking) to analyze pronunciation, coherence, and linguistic patterns.

- Progress metrics, module completion rates, and academic goals.

We automatically collect information about the device you use to access the Ecosystem, including your IP address, browser type, operating system, device identifiers, and log data (such as access times and pages viewed). We also use cookies and similar tracking technologies to ensure seamless platform operation.

We do not collect your data to sell to advertisers. We collect it to engineer your academic success. Your information is used to:

- Power our AI Ecosystem: To perform real-time cognitive analysis and dynamically branch our interactive videos to create your bespoke learning pathway.

- Enhance Trajectory Engineering: To continually calibrate our algorithms, ensuring our 48-language decoding and exam methodologies remain at the elite standard required for global university admissions.

- Provide Services: To process your transactions, manage your account, and deliver LIVE academic instruction.

- Communicate: To send you administrative updates, security alerts, and personalized progress reports.

- Ensure Security: To monitor for fraudulent activity and protect the integrity of the KnowStellar platform.

KnowStellar treats your cognitive and personal data as strictly confidential. We do not sell your personal information to third parties. We may share your data only in the following circumstances:

- Service Providers: We share information with trusted third-party vendors who assist us in operating our platform (e.g., secure cloud hosting providers, payment processors, and AI processing nodes). These providers are legally bound to protect your data.

- Live Academic Instructors: Your performance metrics and cognitive data may be shared with our elite academic instructors strictly for the purpose of guiding your LIVE interactive sessions.

- Legal Compliance: We may disclose your information if required to do so by law, or in response to a valid legal request from public authorities.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.

We implement premium, industry-standard security measures—including high-level encryption and secure server architectures—to protect your personal and cognitive data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your geographic location (such as under the GDPR in Europe or the CCPA in California), you may have the following rights regarding your data:

- The right to access the personal information we hold about you.

- The right to request the correction of inaccurate or incomplete data.

- The right to request the deletion of your personal data ("Right to be Forgotten"), subject to certain legal exceptions.

- The right to restrict or object to our processing of your data.

- The right to data portability.

To exercise any of these rights, please contact us using the details provided below.

The KnowStellar Ecosystem is designed for high school and university preparatory students. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we become aware that we have collected personal data from a child under 13 without appropriate consent, we will take immediate steps to delete that information.

We may update this Privacy Policy periodically to reflect changes in our AI technologies, legal requirements, or business practices. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Ecosystem after such modifications constitutes your acknowledgment of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your cognitive and personal data, please contact our privacy team at:

Email: privacy@knowstellar.com

Mailing Address: 3000 W MacArthur Blvd Ste 650 92704 Santa Ana, CA, USA.